Welcome and Thanks for your interest in Artisan.Before assessing the terms & conditions please note that terms & conditions might change anytime. Therefore, please check the terms & condition every time you place an order.


Order Policy:

  • Order is possible for available items only
  • Paid orders cannot be cancelled or refunded, for both Cash on Delivery (COD) & Online Payments.
  • Please contact our Customer Care for any kind of order related issues. Customer Care contact number: 01709371650 (From 10 AM to 09 PM).

Pricing policy:

  • All our product prices are exclusive of VAT
  • Price of a product might vary in Artisan stores and website due to special offers and availability
  • Technical error in pricing information might take place due to system malfunction. In such situation, Artisan has the authority to cancel the order. We apologize for any inconvenience that may occur.

Shipping Policy:

 We are committed to delivering your order accurately, in good condition, and on time.

Please note our shipping policy as follows:

  • Inside Dhaka delivery: Deliver within 3 business days
  • Outside Dhaka delivery: Deliver within 5 business days
  • Inside Dhaka delivery fee is 60 Taka
  • Outside Dhaka Delivery fee is 120 taka

Please note that we are associated with a shipping company to deliver orders. Hence, the delivery process is not completely in our control. We apologize for occurrence of any damage & promise to compensate for it.


Color Inconsistency:

We have tried our best to portray the accurate color of the products on website. However, still customers might experience color inaccuracy due to monitor discrepancies.


Information Inconsistency Disclaimers:

The website might display inaccurate information regarding product price, availability, pictures, size & color at times due to technical malfunctions. Sailor reserves the authority to correct & update that information from time to time.